Wufoo was started by three founders Chris, Kevin and Ryan with about $18k and they turned profitable within 9 months.
They built online html form-builders to create contact forms, online surveys and event registrations.
SurveyMonkey came calling and bought them for $35million.
How did the three founders do it.. Let us check out…
How they got the idea:
Chris Campbell and Kevin Hale were working at the research department at a state-run university in Florida.
They were constantly getting requests to build forms from their users at the university.
It was a little tedious and boring to build a form and database for each new request.They thought “There’s got to be a way to set this up, that people can help themselves.”
Chris’ brother Ryan was very good at coding and loved databases and he was working at another Startup.
They all liked this idea for a “content-Management” product. The initial idea was that this tool could be used for both backend management and Web-based forms.
How they turned their idea into reality
Together all three came up with all these different ideas and designs for their “content-Management” tool. The problem was they they didn’t have money saved up to build the software.
One time, they all attended South by Southwest conference and they saw Jason fried of 37Signals speak.
Jason Fried talked about how the first thing he did was build an audience and then once he had an audience, he launched his web app was able to tap that audience to convert them into customers of his web app.
Jason also spoke about how to do big things with small team staff. They thought “Wow. There’s no reason we can’t do what they’ve done. Or what anybody else in this room is doing. We’re just as good as everyone else.”
Should they build product first or Audience first?
So they were like, “Let’s do what they do. We’ll start building an audience, and from that audience something will be born from that.”
Kevin had a background in publishing, writing and journalism during his college days.
So, they started a blog called ParticleTree. ParticleTree had tutorials and articles about design, business, and the programming aspects of running a web startup. They named their company Infinity Box.
It would take them three to ten hours per article and they were heavily researched and edited carefully.
They also wrote about their learning’s when trying to build a web-startup. The articles did very well. They tried to publish regularly, as soon as they got off work.
Should they quit their jobs.
Over time, two of their articles ended up on Slashdot.. About 100,000 people visited and read the article in one day. This convinced them that they should be able to convert this into money somehow.
So, Kevin and Chris quit their jobs and decided to make a online magazine.
The magazine would focus on the programming, code, design aspects and the business side of web startups. They would also do interviews with other people and do book reviews.
They named the magazine Tree House. They built the first issue and gave it for free.
Chris kept his job and he shared his paycheck with Ryan and Kevin.
Chris was actually extremely cranky during that period. He would actually come home from work and would say “I’ve just been working in a cubicle all day. Show me what you got. And it better be good”.
About the magazine, Kevin says “It was like, 60 pages of content you couldn’t get anywhere else. It was tutorials: one tutorial on design, one tutorial on programming, one nice article from someone in the business field. We had really nice interviews with lots of different people that were really generous. Book reviews. We had a cartoon, actually. We had a marketplace for ads for people to put up job listings and such.”
Slowly they accumulated about 1,000 paying subscribers.
At the same time, they also started working on Wufoo too. They were planning on bootstrapping by getting money from their Treehouse magazine.
Will they get Y-Combinator interview?
After the first issue was out they heard about Y Combinator(YC), They applied and got selected for the YC interview.
Kevin says “When we applied, we had two different ideas. And they told us to prepare for both.”
So they spent all this time preparing for two different ideas. And then it turned out, when they got there, Y Combinator was not interested in the second one. The second one was like some kind of affiliate link program kind of idea. And the other one was Wufoo. Wufoo was about “reversible forms” i.e it was used to collect data from the web site(front-end) and there was also a backend where additional data could be entered.
Tussle with Paul Graham of Y Combinator
Paul Graham of Y Combinator suggested changes but the three founders did not like the changes.
Kevin says “During that interview, Paul Graham actually said, “You mean just, like, a form builder?” And we were like, “No, no, no. We want to be in Content Management!”
Paul insisted “No. I think you should do form building”
Kevin says “We had looked at other form builders, and we were like, “All these people are crappy. And we don’t want to be in that space.” Not realizing that’s the opportunity”
He adds “The three of us were in there and we actually felt like we had done really badly cause we actually are arguing because we don’t like the idea that they’re trying to convert us to. We’re giving our points out.”
During the interview Jessica Livingston said “Don’t forget to let me take a picture of your group. So that when we make the decision… we’ll have your faces and stuff.”
The interview was over and the picture was also not taken.
Will they get answer from Y-Combinator?
YC was supposed to call them by a certain time and they did not receive the call. They resigned to the fact that they were not selected.
So Chris started flying back to go back to his job, cause he had to work the next day. And then Ryan and Kevin were finishing up an issue of Treehouse.
And then surprisingly, they got the call. They were ecstatic.
Kevin says “it completely surprised us. We thought we had the worst interview ever”
Kevin adds “The reason Paul picked us out , was because he had been an avid reader of Particletree, for a while.”
YC also saw their determination.
Kevin says “We were determined we’re going to build this thing whether they’re going to be a part of it or not. So that was a really exciting thing for them[YC].”
They got a seed funding of $18,000. They could have just taken a loan for this amount, But Kevin says..
“Here’s the thing, They have connections like you’ll never believe. You have a different sort of experience with investors than other people that you will talk with. It’s an amazing opportunity,You will not get for $18,000″
Kevin adds “In addition to that, you meet with other startups within that Y Combinator session that you would have merit. I’m now lifelong friends with those people because we went through the same things. To have that kind of camaraderie, an outlet, and opportunity to show up is just invaluable.”
They took the money , rented out a townhouse, and holed up, and didn’t do anything else except work on building wufoo. They cooked Easy Mac and Ramen for three months.
After this , Paul Graham and Paul Buchheit both pitched in another $100,000.
Kevin says “During Y Combinator we worked really hard because we knew what we were fighting for; we knew that we never wanted to work in a cubicle ever again and, as a result, you try to make decisions that prevent you from going back to that—it makes you a lot ‘hungrier’ to do things.”
In the meantime, ParticleTree..their blog was hitting about 100k RSS subscribers. They developed Wufoo and when they had the beta, they announced it on their blog and got 5,000 beta users right away willing to try out their product.
They released the User interface first and got good feedback and so, they started developing the product. They developed it in 3 months and by the time they launched they had 15,000 interested users.
Can TechCrunch Negative Feedback be stopped.
When they launched , they got a Techcrunch mention, Unfortunately, they had some misconfiguration with the servers and servers were crashing. Immediately, negative comments started in Techcrunch.
Fortunately, Their customers from Particletree came to their rescue.
Kevin says “our users who had known us, immediately said, ‘We know these guys from Particle Tree. I was with them with the beta program. They know what they’re doing. They’re really good guys. They’re going to overcome this.”.
The tide turned and the negative comments tapered off.
Kevin says “That’s not something we did. That was our own audience and sort of fans.”
He adds “You cannot buy it. And you can’t fake it. People see it from a mile away and we have just always tried to remember that.”
All the other form-building tools out there were boring, but Wufoo was designed with fun in mind.
They had some fun stuff on the website like…
When users open a new account and sign in, they are presented with a blank screen and at the top it says..
“Holy tabula rasa! You don’t have any forms! Start creating one now.”
Users immediately knew that this is way different than any other service out there and felt the fun.
Kevin says “we’re very careful about, it’s not about being funny. It’s about being friendly”.
Their design was simple and very easy to use.
Kevin says “Our attention to detail is very meticulous. We’re very, very patient and meticulous. We actually think our software creation is, I think the verb that we use is, “We craft our code.”
They also fanatically focused on customer support. in fact on the support screen, they added a button called “emotional state” to capture how the user was currently feeling. Surprisingly a majority of the users updated their emotional state when they filled up the support form.
Everyone in the company does customer support for half a day every week.
Their philosophy was to build Trust with their users first and then release a product which is really helpful to their audience
Kevin says ”
So I can give a very interesting kind of fun talk about this we call it relationship marketing but almost in a literal sense. So our approach as if you’re trying to date someone. So we approach new users as if we were on like a first date. We approach existing users as if we’re in a marriage. And then we looked at all kinds of science and research to see what are the best things to do in those situations.
So on a first date, it’s all about first impressions. Right? It’s all those first moments. It’s storytelling. And everyone remembers… If I was to ask you, ‘Tell me the story of how you met your wife, or your first date with someone’ everyone remembers that in detail. Like they’re looking for those moments. You can’t get anything wrong because you don’t have the value of an established relationship to get benefit of the doubt. So for example, if you are on a first date with someone and he starts picking your nose right in front of you, it’s over. You’re not continuing that relationship. But if you’re in a 30 year marriage with someone and you see your husband sitting on the Bark-a-lounger picking his nose, you kind of shrug it off and go, ‘Uh. He’s got a heart of gold at least,’ right? You don’t have that forgiveness.
And our goal is to be meticulous in all those first moments. And we look at everywhere that a user might experience us for the first time. So it’s not just like landing pages, which is where most people focus on. Or the home page. The very first email we ever sent out. The first time you come to an empty screen. The first time you create a form. The first time you create a report. Like all the first times. The first time you have trouble with the service, customer support, every single one of those moments are crafted by us to make sure that it is memorable.”
Their Success
The word spread and within six months of the release they started making money and turned a profit.
They did not do any advertising. It was all word of mouth.
Chris says “It’s important to realize that there was no major turning point or “aha” moment for Wufoo. We focused on a niche, listened to our customers, and worked hard for five years. Although there is nothing sexy about our approach to business, that slow but steady attitude is what created the product”
SurveyMonkey came along and saw a good fit in wufoo and agreed to buy them for $35 million. Wufoo then became part of the surveymonkey family.
Kevin says “it’s making forms easy, fast, and fun. It’s about fun. It’s about the colors, it’s about customization, it’s about ease of use, it’s about personality. That’s what we focus on and we don’t think you can replicate that with any other software team.
He adds “our users are our greatest fanatics”.